Our Clients

At Rickard Keen our service is ultimately client-focused. Any improvements we make to our service will always be based on feedback from our clients.

We therefore recently conducted a satisfaction survey of our clients in order to highlight areas in which our service could be tailored to meet these requirements. We would like to take this opportunity to thank the 111 people that took part in the survey for their time and valuable feedback.

We were delighted with the results which were overwhelmingly positive. The survey questioned why participants initially engaged our services, and then went on to analyse the perceived quality of different areas of service that we provide.

For 66 people Rickard Keen is the first accountancy firm or chartered tax advisers that they have used. One third of those who had used a firm of accountants previously grew dissatisfied with that service. Almost 60 per cent of respondents cited recommendation or reputation an important factor in their choice of accountancy firm.

Participants went on to rate various aspects of our service on a scale of 1-5, with 1 representing ‘poor’ and 5 denoting ‘excellent’. Among the elements of service examined were calls, efficiency of service, delivery and value for money. All scores exceeded 4 on the scale, with courtesy and efficiency of telephone responses receiving 4.8 and 4.7 respectively.

We are delighted to begin working with new clients, and even more so when those clients have come to us because of a positive referral from an existing client. We were thrilled to note, therefore, that 64 respondents had already referred someone to our services. Of the respondents that didn't 98 per cent indicated that this was because they had not yet had the opportunity to do so.

83 per cent of respondents that indicated that they didn’t think the Rickard Keen team could be improved in any way. This is a fantastic achievement for us.

In addition to this, however, we would like to extend our gratitude to the respondents that gave us detailed feedback regarding ways we can improve our service. The survey has been valuable in highlighting areas of our service that we can enhance. We pride ourselves on continually striving to provide a better experience of Rickard Keen for all of our clients.

We are currently discussing strategies that can be put into place as a result of the survey feedback. It is vital to us that all areas of the practice are of the same high standards and that client satisfaction is continually increasing.

Many thanks again to everyone who took part, and to all of our clients for their ongoing support.